What is the most important question about a boarding facility that no one ever asks?

This is an interesting question about the most important question, and I think we've answered some of those fundamental questions about how the cat is cared for and their policy if they get sick or hurt. Another one we thought of that I would think falls under the classification of things that don't get asked is what happened in a fire situation. Here at the animal hospital, we have a protocol of getting every pet in a carrier because cats aren't used to being on a leash and walked out. So that's the safest way to contain them. Then we have a meeting place where we would try to account for every person and animal. We do have an alarm system and sprinklers as well. So that would notify the fire department ahead of time. We have a system of notifications for doctors and staff members to come up in the middle of the night to take care of everything.