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GeniusVets HelpDesk Support

Hosting and Support

Our world-class technology infrastructure allows us to provide the underlying platform for your site with exceptional uptime, performance and reliability. Your site will be hosted on our servers, built on the world-renowned Google Cloud, and using a powerful site management infrastructure that provides daily site backups and industry-leading scalability.

We also provide technical support as part of our Platform Subscription. Please note that not all issues which could arise with your site are covered by our technical support plan. Examples of technical support which are covered include:

  • Assistance with routine site management and content updates
  • General questions on how to use your site
  • Resolving platform issues such as hosting outage or malfunction

Technical support does not include site customization, copywriting, design, marketing or similar services. More advanced services are available as part of our ongoing marketing packages.

Technical support is provided from 9 am - 5 pm US Pacific Time via an online ticketing system. Phone support may also be available. GeniusVets will make every effort to address issues promptly when notified of them but due to the variety of potential requests we cannot provide a guaranteed turnaround time for all issues.


Site Launch Assistance

Upon your approval of your GeniusSite, we can assist you with pointing your domain name ("DNS") to the new site. We can provide your IT personnel with instructions on how to point to our servers; or, if you prefer, we can make this update for you. Please note that as setups vary significantly from one practice to another, we cannot provide assistance with email setup or migration, and can only change website domain addresses. Any support for email or other systems which may make use of your domain name will require your own IT personnel.