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Work at GeniusVets

Are you ready to be part of a fast-growing, effective and fun team?  If so, we hope you'll consider joining GeniusVets.

Our mission is to help independent veterinary practices thrive by embracing the “big picture” of marketing. Through education and streamlined tools, we help practices build strong brands and cultures that connect with local pet owners.  

We believe that success comes from passion and commitment.  We believe that people do their best work when they are empowered and entrusted with freedom and autonomy.  We believe that client results come first – and we deliver the highest performance in our industry.  We make a difference for veterinary practices all over the country every day, and we have fun doing it!

Client Success Coach

The GeniusVets team is growing and we now hiring Client Success Coaches. Come be a part of our world-class client service team, helping veterinary practices to make the most of our systems – and grow their businesses!

Our Success Coaches serve as the primary point of contact for our clients and are accountable for their success with our program. But this isn’t your typical account management job and we’re not your typical marketing agency. 

You will be joining a team who value:

  • Specialty & Passion. As individuals, we each have deep domain expertise. As a team, we share a passion for supporting the bond between veterinarians and pet owners. 
  • Flexibility & Agility. Every member of our team is afforded a high degree of autonomy and flexibility. In exchange, we are all agile-thinkers and highly accountable for delivering results to our clients and also each other.  
  • EQ & Empathy. We know that building strong relationships with our team and clients starts with our own self-awareness.  We try to always understand another person’s perspective and focus on the good in each other. 
  • Authenticity & Transparency. We choose candor over comfort and prefer direct communication. We can make smarter, faster decisions when we know that we’re always operating with the full picture in view. 
  • Education & Empowerment.  We believe that education is the cornerstone to success and we look for opportunities to learn in every situation. The more we know, the more we grow. 
  • FUN! We work hard and we play hard - and we do both at the same time as often as possible. 

About the role... 

As a Client Success Coach, the most important aspect of your role will be building strong partnerships with your clients and truly understanding their needs. 

Your day to day responsibilities will include: 

  • Delivering marketing strategy calls and reports (via video/screensharing)

  • Educating clients on the latest features of our platform and ensuring that they make use of them

  • Coaching clients on marketing strategies, and learning of any issues that may exist so they can be addressed

  • Coordinating with our internal teams of specialists to ensure any client requests are handled and that clients are receiving the best possible service and results

  • Handling client requests that do not get routed to other internal team members (primarily lower-level website and materials updates)

You may be a great fit for this role if… 

  • You LOVE pets (and, ideally, have at least one) ⁠

  • You are passionate and knowledgeable about marketing and the veterinary industry 

  • You are a confident but patient communicator who truly thrives on building relationships, educating, and helping people solve problems 

  • You are highly organized and can manage your own schedule, while also keeping clients on track with theirs

  • You have a working knowledge of (or the ability to quickly learn) the following:

    • Trello: An easy to use project management system

    • Drupal: A website CMS (content management system) similar to Wordpress

    • Google Analytics

    • Google AdWords

    • Google Apps (Google Drive, Docs, Sheets, etc)

    • Managing digital asset libraries: documents, blog posts, ad banners, etc.

    • Online Reviews (we have our own system for collecting and managing reviews)

    • Social Media Management 

  • You are able to learn our software quickly and train others on using our systems

Does this sound like you? Read on… 

This a remote, work-from-home position; however we are seeking applicants who can travel to San Diego, CA once per year for our annual team Summit (usually during the first week of December). We are open to applicants who can start full-time immediately, or who can start part-time and quickly grow into full time.

Compensation is dependent upon experience and skill set, with opportunities for bonuses and advancement. 

Benefits include: 

  • Paid time off, including sick leave, vacation, and company holidays 

  • Technology Allowance 

  • A flexible schedule and the opportunity to work from home 

  • An expense paid trip to San Diego for our annual team summit 

Are you interested in joining our team?

Click Here to Apply