About Us
We are a premier platform to improve pet health – connecting pet parents with quality veterinarians and proven pet care advice from DVMs. Our mission is to create better pet health by providing a platform that educates and unites pet owners and veterinarians. We believe that success comes from passion and commitment and that people do their best work when they are empowered and entrusted with freedom and autonomy.
The GeniusVets team is growing and we now hiring Client Success Coaches. Come be a part of our world-class client service team, helping veterinary practices to make the most of our systems – and grow their businesses!
About the Role
Our Success Coaches serve as the primary point of contact for our clients and are accountable for their success with our program. As a Client Success Coach, the most important aspect of your role will be building strong partnerships with your clients and truly understanding their needs.
Your day to day responsibilities will include:
- Own the onboarding, support, ongoing marketing strategy, and account management for your clients
- Talk with clients regularly through email, phone, and video to build a relationship, understand their goals, and learn of any issues or opportunities
- Deliver marketing reports every month for each client, either over a Zoom meeting or a recorded video for clients who cannot make their monthly call
- Coordinate with our internal teams of specialists to ensure client requests are handled and that clients are receiving the best possible service and results
- Handle client requests that do not get routed to other internal team members (primarily lower-level website and materials updates)
- Regularly check client websites and marketing dashboards to ensure that everything is functioning properly
- Use our established strategies and content libraries to create social media posting calendars and respond to reviews on behalf of your clients (that are signed up for those services)
- Contribute to and help maintain existing and new customer-facing resources (blogs, help desk articles, etc.)
Success Metrics
- Meet all internal timelines
- Complete client onboarding within 2 business days
- Respond to all client communication within 4 business hours
- Client satisfaction as evidenced by client retention, referrals, and testimonials
- Client performance metrics as evidenced by our internal reporting tools
About You
- You LOVE pets (and, ideally, have at least one! :)
- You are knowledgeable about marketing strategy and passionate about our mission
- You have excellent verbal and written communication skills
- You enjoy building relationships, educating, and helping people solve problems
- You are self-motivated, highly organized, and can manage your own schedule while also keeping clients on track with theirs
- You have the technical aptitude to learn new systems and train others on using them (this is not a highly technical position but you need to be comfortable with learning new processes, systems, and software, then coaching others on them)
- You have a working knowledge of (or the ability to quickly learn) the following:
- Asana: our project management system
- Drupal: website CMS (content management system)
- Google Analytics and AdWords
- Google Drive
- Canva
- Hubspot
- Online Reviews and Social Media Management
Bonus:
You have experience in the veterinary / pet care industry
Pay & Benefits
This is a salaried position starting at $50,000-55,000/yr with opportunities for incentives and profit-sharing bonuses.
- Excellent Medical, Dental, and Vision Insurance w/ generous employer contribution
- Voluntary STD, LTD, and Supplemental Life Insurance
- 401K
- Paid holidays, sick/wellness leave, and 10 days of vacation during the first year + more time accrued with tenure
- Technology Allowance to cover a computer and other tools necessary to do your best work
- We are a remote workforce which means you can work from anywhere and set your own hours (with overlap to facilitate coordination with the team, prospects, and clients)
- A trip to San Diego once a year for our annual week-long company summit
- You will be joining a FUN, high EQ, people-first culture, where you will work alongside some of the best people in the industry and have ample opportunity for mentorship and skills development
- Impactful work that helps small business owners, pet owners, and pets
If all of this is speaking to who you are, who you want to be, and what you want to spend your days doing then we want to hear from you!
Interested in joining our team? Apply here: https://forms.gle/koQs4r66UNfw5JCB6