About Us
We are a premier platform to improve pet health – connecting pet parents with quality veterinarians and proven pet care advice from DVMs. Our mission is to create better pet health by providing a platform that educates and unites pet owners and veterinarians. Our team works to engage veterinarians and empower them to be better business owners by providing them with digital marketing strategies and resources. We do this through industry events, ownership symposiums, speaking engagements, marketing consultations, and professional services such as websites, social media management, reputation management, strategic coaching, content creation, and many other direct solutions for our clients. We're the highest-performing digital marketing company in the veterinary industry. We achieve these results because we have invested the time, talent, and resources to develop programs based on the real needs and behavior of today's consumers. Veterinary clients have changed. Engaging them requires a whole new approach to veterinary communications. GeniusVets makes it happen.
Why This Role Matters
- As our Client Onboarding Manager, you will be a client-facing project manager, responsible for overseeing the client relationship throughout the onboarding process, as well as ensuring that the client is able to make use of our platform as quickly as possible.
- As our client’s first and primary point of contact post-sale, you will play a critical role in establishing a positive client experience and setting them up for future success in our programs.
What You Bring
- Passion for a client-facing role — exceptional communication, empathy, and rapport-building.
- Effective in client management and meeting facilitation, skilled in communication and detailed feedback handling
- 1-2 years' experience in client onboarding, client support, account management, or related role
- Technical aptitude to learn new systems and train others on using them — this is not a highly technical position, but you need to be comfortable with learning new processes, systems, and software, and coaching less tech-savvy people on how to use them
- Strong problem-solving and analytical skills, with the ability to identify and effectively resolve issues
- Familiarity with project management tools and software
- Strong organizational skills; reliable, self-motivated, and comfortable thriving in a remote, high-impact environment.
Essential Job Duties
- Facilitate the onboarding of new clients—ensure training, content implementation, and full program and product adoption to fulfill the obligations specified within the client services agreement.
- Serve as the client’s primary point of contact from the initial project kickoff call throughout the rest of the onboarding process, liaising between the client and multiple departments to move the project forward
- Manage and drive our established website development process for new client websites, ensuring that our projects are completed on schedule. This includes leading calls with our development team members to discuss launch priorities and timelines.
- Manage the implementation of client marketing systems, including dashboard setup, connecting client social media and analytics accounts, and providing training to clients on how to use our systems.
- Develop and maintain onboarding materials, including videos, documentation, checklists and other resources that can help make our onboarding process more effective and efficient for both clients and our internal team.
- Maintain accurate and up-to-date records of all client interactions and onboarding activities in our project management system
- Monitor and report on client onboarding progress against our project milestones and goals, escalating concerns to leadership as needed
- Proactively look for opportunities to improve and optimize the client onboarding experience
- Address client inquiries quickly, troubleshoot issues with team members, and ensure all matters are resolved within SLA timeframes.
- Perform basic content updates, including adding, editing, and removing copy, as well as simple HTML changes (e.g., formatting, links, media embeds).
- Spot opportunities for clients to benefit from additional GeniusVets products or services.
Picture This!
You join our team in a full-time, 100% remote position and report to our Head of Product Success and are supported by a team of Success Coaches and talented web developers. You engage with onboarding clients from their kickoff meeting through the launch of their website, helping them build confidence in the adoption of our services and systems.
Other important details:
- This role routinely uses standard office equipment such as computers and phones.
- Candidates must have internet access with enough speed to perform essential duties.
- 70-80% of your time will be spent with clients
- 20-30% of your time will be spent on other duties that include (but are not limited to) monitoring and replying to emails, updating internal systems, and continued education/training
Note: This is a remote position that requires working with clients in various time zones.
Not Required (But Helpful)
- Experience in the veterinary industry
- Basic understanding of SEO (search engine optimization)
- Other types of marketing experience is a plus
- Basic website editing such as adding, editing and removing content and basic HTML (Drupal)
- Remote work experience
Our Tech Stack
- Drupal (client website platform)
- Asana (project management system)
- Slack (internal communication)
- Zoom (internal and external meetings)
- Google Drive (documentation, calendar, email)
- FreshDesk (knowledge base and support ticketing system)
- Proprietary social media management, reviews management, directory optimization, and analytics platforms
Perks & Pay
This salaried position starts at $55,000-68,000/yr with opportunities for incentives and profit-sharing bonuses.
- Excellent Medical, Dental, and Vision Insurance w/ generous employer contribution
- Voluntary STD, LTD, and Supplemental Life Insurance
- 401K
- Paid holidays, sick/wellness leave, and 10 days of vacation during the first year + more time accrued with tenure
- Technology allowance to cover a computer and other tools necessary to do your best work
- We are a remote workforce, which means you can work from anywhere and set your own hours (with overlap to facilitate coordination with the team, prospects, and clients)
- You will be joining a FUN, high EQ, people-first culture, where you will work alongside some of the best people in the industry and have ample opportunity for mentorship and skills development
- Impactful work that helps small business owners, pet owners, and pets
The proof is in the... ratings!
We know choosing a new role is a big decision—and we want it to be the right one for you, too. Feel free to explore our Glassdoor reviews and 4.9 star rating to get a feel for our culture.
Simply put, we’re a mission-driven team that is passionate about helping veterinary practices thrive. As a Client Onboarding Manager, you’ll play a key role in shaping our clients’ journey—and our company’s future.
If you're excited by meaningful work, collaborative problem-solving, and being part of a growing team, we’d really love to hear from you.
GeniusVets is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.