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Building Trust Through Treatment During Veterinary Appointments
Local pet owners make appointments at your practice, obviously, to seek treatment for their pets, but you can create an exceptional appointment experience by emphasizing trust-building through the care you provide. In addition to quality medicine, your practice should be known for treating patients and clients with integrity, concern, and clarity. Let’s explore how to do this with each appointment.
Veterinary Exam Rooms: Teamwork Strategies for Bonding New Clients to Your Practice
Most of your clients are in those rooms for only about 30 minutes, maybe a handful of times per year. That means you have a limited amount of face-to-face time to create an experience that clients will remember as valuable, engaging, and beneficial. In this article, we’ll look at the teamwork strategies that will make new clients feel welcome and keep your exam rooms filling with appointments.
Veterinary Practice Culture and Staff Training: Aligning Your Team to Provide Great Client Service
Consistent and continuous training will help all of your employees keep fine-tuning those client service skills, as well as reinforce the unique culture of your business. Prioritize these efforts to make every client and patient feel valued and appreciated during their appointments, and you’ll see this pay off in strong, lasting client bonds.
Feet and Paws for a Great Cause: Team GeniusVets at the 2019 San Diego Humane Society Walk for Animals

This May, Team GeniusVets had the chance to put our feet to work for a good cause. Some of our staffers and their family members participated in the 2019 San Diego Humane Society Walk for Animals! Of course, this cause is close to our hearts as we were able to contribute to SDHS’s efforts to help both pets and wildlife in the San Diego area.

Social Check-ins Add Marketing Meaning to Veterinary Appointments
There is something that happens in this Appointment Stage that can instantly help with bonding and retention of individual clients, advocacy and influence toward pet owners who are considering your practice, plus awareness to attract new clients: social check-ins.
Make Your Veterinary Office Lobby Less “Waiting,” and More “Welcoming”
In a veterinary waiting room, the last thing you want your clients to think about is...well...waiting! Make the first real-life impression of your clinic a great one by making the most of the time before the appointment starts. From front door to exam room door, you can build and strengthen client bonds with a few considerations.