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Veterinary Practice Culture and Staff Training: Aligning Your Team to Provide Great Client Service
Consistent and continuous training will help all of your employees keep fine-tuning those client service skills, as well as reinforce the unique culture of your business. Prioritize these efforts to make every client and patient feel valued and appreciated during their appointments, and you’ll see this pay off in strong, lasting client bonds.
Feet and Paws for a Great Cause: Team GeniusVets at the 2019 San Diego Humane Society Walk for Animals

This May, Team GeniusVets had the chance to put our feet to work for a good cause. Some of our staffers and their family members participated in the 2019 San Diego Humane Society Walk for Animals! Of course, this cause is close to our hearts as we were able to contribute to SDHS’s efforts to help both pets and wildlife in the San Diego area.

Social Check-ins Add Marketing Meaning to Veterinary Appointments
There is something that happens in this Appointment Stage that can instantly help with bonding and retention of individual clients, advocacy and influence toward pet owners who are considering your practice, plus awareness to attract new clients: social check-ins.
Make Your Veterinary Office Lobby Less “Waiting,” and More “Welcoming”
In a veterinary waiting room, the last thing you want your clients to think about is...well...waiting! Make the first real-life impression of your clinic a great one by making the most of the time before the appointment starts. From front door to exam room door, you can build and strengthen client bonds with a few considerations.
Veterinary Appointment Reminders: New Client Courtesy AND Revenue Safety Net
With every other commitment in people’s busy lives, how do you stay top of mind and ensure that this new client actually shows up -- and truly does become a client? Your appointment reminder system is vital to taming hectic schedules and forgetfulness, and then getting those new clients into your office.
Team Work Makes the Veterinary Marketing Dream Work
While the marketing team may handle the most obvious day to day marketing, everyone who plays a role in your customer’s journey also plays a role in marketing - even if their role isn’t so obvious. By encouraging your team’s participation in marketing, you will be able to leverage your entire team’s strengths and existing client relationships to improve your clients’ experience and relationship with your practice.